Article 1 – Definitions

In these circumstances, the following definitions apply:

Consideration period: the time within which the consumer can exercise his right of withdrawal;

Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance agreement with the entrepreneur;

Day: calendar day;

Duration transaction: a distance agreement relating to a series of products and/or services, whose delivery and/or purchase obligation is spread over time;

Durable data carrier: all means that make it possible for the consumer or the entrepreneur to store information that is addressed to him personally in a way that enables future consultation and modified reproduction of the stored information.

Right of withdrawal: the possibility for the consumer to cancel the distance agreement within the withdrawal period;

Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;

Distance agreement: an agreement where, within the framework of a system for distance sales of products and/or services organized by the entrepreneur, one or more distance communication technicians are used exclusively up to and including the conclusion of the agreement. ;

Distance communication technique: means that can be used to conclude an agreement, without the consumer and the entrepreneur being together in the same room at the same time.

General conditions: the current general conditions for the entrepreneur.



Article 2 – Identity of the entrepreneur

Company name: MYSARES

The Chamber of Commerce's number on request



Article 3 – Application

These general conditions apply to every offer from the company and to all distance agreements and orders entered into between the company and the consumer.

Before the distance agreement is entered into, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, before the distance agreement is entered into, it will be stated that the general terms and conditions can be viewed at the company's office and they will be sent free of charge as soon as possible upon request by the consumer.

If the distance agreement is entered into electronically, without prejudice to the preceding paragraph and before the distance agreement is entered into, the text of these general conditions can be made available to the consumer electronically in such a way that it can be read by the consumer and easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is entered into, it will be indicated where the general conditions can be viewed electronically and that they will be sent free of charge electronically or in another way at the request of the consumer.

In the event that, in addition to these general conditions, specific product or service conditions also apply, the second and third paragraphs apply in applicable parts and in the event of conflicting general conditions, the consumer can always rely on the applicable provision that is most favorable to him.

If one or more provisions in these general terms and conditions are at any time wholly or partially invalid or repealed, the remainder of the agreement and these terms and conditions will remain in force and the provision in question will be immediately replaced in mutual consultation by a provision that is as close as possible to the original one.

Situations that are not regulated in these general conditions must be assessed "in the spirit" of these general conditions.

Any uncertainty about the interpretation or content of one or more provisions in our terms and conditions must be interpreted "in the spirit" of these general terms and conditions.



Article 4 – The Offer

If an offer has a limited period of validity or is combined with conditions, this will be explicitly stated in the offer.

The offer is without obligation. The entrepreneur has the right to change and adapt the offer.

The offer contains a complete and correct description of the products and/or services offered. The description is sufficiently detailed for the consumer to be able to make a good assessment of the offer. If the company uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the company.

All images and specifications in the offer are indicative and cannot give rise to compensation or termination of the agreement.

Pictures of products are a true representation of the products on offer. The company cannot guarantee that the colors shown exactly correspond to the real colors of the products.

Each offer contains such information that it is clear to the consumer which rights and obligations are associated with accepting the offer. This applies in particular to:

priced, exclusive of customs duties and import VAT. These extra costs will be at the customer's expense and risk. Postal and/or courier services will use the special arrangement for postal and courier services when it comes to imports. This arrangement applies if the goods are imported to the EU country of destination, which is also the case in this case. The postal and/or courier service collects the VAT (regardless of whether it is combined with customs clearance costs or not) from the recipient of the goods;

any shipping costs;

the manner in which the agreement will be entered into and the measures required for this;

whether the right of withdrawal applies or not;

betalningssätt, delivery and implementation of the agreement;

the period for acceptance of the offer or the period within which the entrepreneur guarantees the price;

the amount of the tax for distance communication if the costs of using the technology for distance communication are calculated on a different basis than the ordinary basic rate for the means of communication used;

whether the agreement is archived after it has been concluded, and if so how it can be consulted by the consumer;

the way in which the consumer, before entering into the agreement, can check the information that he has left inom ramen för the agreement and, if desired, restore them;

all other languages ​​in which the agreement, apart from Dutch, can be entered into;

the codes of conduct to which the business has submitted and the way in which the consumer can read these codes of conduct electronically; and

the minimum length of the distance agreement in the case of a long-term transaction.

Optional: available sizes, colours, type of material.

Article 5 – The Agreement

The agreement is entered into, subject to the provisions in point 4, at the time of the consumer's acceptance of the offer and compliance with the stated conditions.

If the consumer has accepted the offer electronically, the entrepreneur immediately confirms receipt of the acceptance of the offer electronically. As long as the receipt of this approval has not been confirmed by the entrepreneur, the consumer can cancel the contract.

If the agreement is entered into electronically, the company will take appropriate technical and organizational measures to secure electronic data transmission and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur can - within the legal framework - inform himself about whether the consumer can fulfill his payment obligations, as well as all the facts and factors that are important for a responsible conclusion of the distance agreement. If, on the basis of this investigation, the entrepreneur has good reason not to enter into the contract, he has the right to refuse an order or request with a reason or att till the execution förena sättälä villor.

The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible way on a durable data carrier:

the visit address for the company's branch where the consumer can go with a complaint;
the conditions under which the consumer can exercise the right of withdrawal, or a clear statement on the exclusion of the right of withdrawal;
the information on guarantees and existing after-sales service;
the information included in article 4, point 3 of these terms and conditions, if the company has already provided this information to the consumer before the agreement was entered into;
the requirement to terminate the agreement if the agreement has a term of more than one year or is for an indefinite period.
In the case of a duration transaction, the provision in the previous paragraph only applies to the first delivery.

Each agreement is entered into under the condition of sufficient availability of the products in question.

Article 6 – Right of withdrawal

When buying products, the consumer has the option to cancel the contract without giving a reason within 14 days. This consideration period begins the day after receipt of the product by the consumer or a representative appointed in advance by the consumer and made known to the company.

During the cooling-off period, the consumer will handle the product and packaging carefully. He will only unpack or use the product to the extent necessary to assess whether he wants to keep the product. If he exercises his right of withdrawal, he will return the product to the company with all accompanying accessories and - if reasonably possible - in its original condition and packaging, in accordance with reasonable and clear instructions from the company.

If the consumer wants to use his right of withdrawal, he is obliged to inform the company about this within 14 days of receiving the product. The consumer must notify this by means of a written message/e-mail. After the consumer has indicated that he wants to use his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example through proof of delivery.

If, after the end of the periods referred to in points 2 and 3, the customer has not indicated that he wants to exercise his right of withdrawal or has not returned the product to the company, the purchase is a fact.



Article 7 – Costs in case of revocation

If the consumer uses his right of withdrawal, the costs of returning the products will be borne by the consumer.

If the consumer has paid an amount, the company will refund this amount as soon as possible, but no later than 14 days after the termination. This is provided that the product has already been received back by the online retailer or that conclusive proof of a full return can be provided.



Article 8 – Exclusion of right of withdrawal

The entrepreneur can exclude the consumer's right of withdrawal for products described in points 2 and 3. The exclusion from the right of withdrawal only applies if the entrepreneur has clearly indicated this in the offer, at least in time before the agreement was entered into.

Exclusion of the right of withdrawal is only possible for products:

which has been created by the entrepreneur in accordance with the consumer's specifications;
which are clearly personal in nature;
which until its nature cannot be returned;
that can spoil or age quickly;
whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
for individual newspapers and magazines;
for sound and image recordings and computer programs of which the consumer has broken the seal.
for hygiene products where the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services:

regarding accommodation, transport, restaurangverkehsam or fritidsverkehmash that must be operated on a certain date or during a certain period;
whose delivery has begun with the consumer's express consent before the cooling-off period has expired;
betting and lotteries.

Article 9 – The price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

Notwithstanding the preceding paragraph, the entrepreneur may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This responsibility for fluctuations and that any stated prices are target prices is stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are a consequence of legal provisions or regulations.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

these are the result of legal regulations or provisions; or
The consumer has the right to cancel the contract with effect from the day the price increase comes into effect.
According to Article 5.1 of the Act on turnover tax from 1968, the place of delivery takes place in the country where the transport begins. In this case, this delivery takes place outside the EU. After this, the postal or courier service will collect import VAT or customs clearance costs from the customer. Therefore, no VAT will be charged to the entrepreneur.

All prices are reserved for typographical errors. No responsibility is accepted for the consequences of pressure and pressure errors. In case of typographical errors, the company is not obliged to deliver the goods at an incorrect price.



Article 10 – Compliance and guarantee

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements for reliability and/or usability and the legal provisions found at the date of the agreement's conclusion and/or state regulations. . If agreed, the company also guarantees that the product is suitable for other than normal use.

A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur enligt avtalet.

Any defects or incorrectly delivered products must be reported in writing to the company within 14 days of delivery. Products must be returned in their original packaging and in new condition.

The company's warranty period corresponds to the manufacturer's warranty period. However, the company is never responsible for the final suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or edited the delivered products himself or had them repaired and/or edited by a third party;

The delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the company's instructions and/or on the packaging;

The error is wholly or partly a consequence of regulations that the government has set or will set with regard to the nature or quality of the materials used.

Article 11 – Delivery and performance

The entrepreneur will observe the utmost caution when receiving and executing orders for products.

The place of delivery is the address that the consumer has provided to the company.

With regard to what is stated in article 4 of these general conditions, the company will carry out accepted orders promptly, however within 30 days at the latest, unless the consumer has agreed to a longer delivery time. If the delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to cancel the contract free of charge and is entitled to any compensation.

In the event of termination according to the previous paragraph, the company will refund the amount paid by the consumer as soon as possible, but no later than 14 days after the termination.

If delivery of an ordered product turns out to be impossible, the company will do everything to make a replacement product available. At the latest upon delivery, it will be stated in a clear and comprehensible way that a replacement product will be delivered. The right of withdrawal cannot be excluded for replacement articles. The costs for any return shipping are borne by the company.

The risk of damage and/or loss of products lies with the company until the time of delivery to the consumer or a representative appointed in advance and notified to the company, unless otherwise expressly agreed.



Article 12 – Duration of transactions: duration, cancellation and extension

Termination

The consumer can terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services at any time, taking into account the agreed termination rules and a notice period of no more than one month.

The consumer can terminate an agreement that has been entered into for a fixed period of time and which extends to the regular delivery of products (including electricity) or services at any time towards the end of the fixed duration, taking into account the agreed cancellation rules and a notice period of at least a maximum of one month.

The consumer can terminate the agreement referred to in the previous paragraph:

cancellation at any time and is not limited to cancellation at a certain time or during a certain period;

at least cancel in the same way as they were entered into by him;

always resign with the same notice period as the employer has agreed for himself.

Extension

An agreement which has been entered into for a certain period and which extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a certain period.

Notwithstanding the preceding paragraph, an agreement that has been entered into for a certain period of time and which extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly extended for a fixed period of up to three months, if the consumer refuses to accept this extended agreement can terminate the extension with a notice period of no more than one month.

An agreement that has been entered into for a fixed period of time and which extends to the regular delivery of products or services may only be tacitly extended indefinitely if the consumer can cancel at any time with a notice period of no more than one month and a notice period of no more than three months if the agreement extends to regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.

A time-limited agreement on the regular delivery of daily newspapers, news and weekly newspapers and periodicals for introductory purposes (trial or introductory subscription) does not continue implicitly and ends automatically after the trial or introductory period.

Duration

If an agreement has a term of more than one year, the consumer can terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose the termination of the agreement before the end of the agreed term.



Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the reflection period referred to in article 6.1 has begun. In the case of an agreement for the provision of a service, this period begins after the consumer has started. has received confirmation of the agreement.

The consumer is obliged to immediately report any inaccuracies in the payment information provided or provided to the company.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to debit the reasonable costs notified to the consumer in advance.

Article 14 – Complaints procedure

Complaints about the implementation of the agreement must be fully and clearly described to the company within 7 days of the consumer discovering the defects.

Complaints submitted to the company will be answered within a period of 14 days from the day of receipt. If a complaint requires a predictably longer processing time, the company will respond within 14 days with a receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to the dispute resolution procedure.

A complaint does not lift the employer's obligations, unless the employer states otherwise in writing.

If a complaint is found to be justified by the company, the company will, at its own discretion, replace or repair the delivered products free of charge.