Returns:

If for any reason you are not completely satisfied with your order, please contact us. At Levya, our aim is to ensure that our customers are 100% satisfied with the products they buy from our suppliers.

How can you return (part of) your order?

If you decide to return the products to us within the 30-day cancellation period, we will refund the entire order amount within five working days of receiving the returned product. However, we would like to point out that the costs of return shipping cannot be reimbursed.

Follow the steps below to return your product(s):

Send an e-mail to infomysares@gmail.com and indicate that you want to return your order, or part of it.
Wait for a response from our customer service to check whether we can accept your return.
If your return is accepted, please pack the product carefully and securely, preferably in the original packaging.
Send the package to the return address you received from our customer service.
Let our customer service know the Track & Trace code.
When the package has been received and checked, we refund the order amount for the returned products via the original payment method.
Unfortunately, the following products cannot be returned:

Sealed products whose seal has been broken.
Products that are tailored to the consumers' specifications.
Products that are of a personal nature.
Products that cannot be returned due to their nature.

Cancellation:

Unfortunately, it is not possible to cancel your order. Our orders are processed directly in the system, so cancellation is no longer possible.

Damaged products upon receipt:

What a shame! It is possible that your product has been damaged during transport. If you have received a damaged or faulty product, please contact us within 30 days of receipt. Unfortunately, after this period the possibility of returning ceases.

To solve the problem as quickly as possible, send an email with a photo that clearly shows the damaged part of the item. The most optimal images show the damaged part on a flat surface, with the label and the damage clearly visible. We use this information to help you with your order and to prevent similar errors in the future.

For damaged products, we offer a one-time replacement package and unfortunately we cannot refund money. If the product is damaged again during a second delivery, we will refund the entire purchase price.

For questions regarding products damaged on receipt, please contact us at levya.info@gmail.com.

Manufacturing faults or defects after use:

How annoying! It may happen that a production fault occurs over time, resulting in a defect. In other words, the part is broken and no longer meets the standards set by the manufacturer. Please note: wearing parts are excluded from manufacturing faults or defects.

For questions regarding production faults or defects after use, please contact us at levya.info@gmail.com.

Delivery of wrong products:

We do our best to process all orders correctly. Despite that, it can sometimes happen that an error creeps in and we accidentally deliver the wrong product to you. We will of course solve this problem for you and send the correct order to you free of charge.

For questions regarding the delivery of incorrect products, please contact us at infomysares@gmail.com.

Delivery in case of absence or post office:

If a package is delivered to your door or left at a post office, the costs will be borne by Levya. If the package is not accepted or not picked up at the post office, it will automatically be returned to the supplier. In that case, we reserve the right to deduct 100% of the order value from the amount you get back.

Lost package: 

If a package is lost or not delivered for logistical reasons, we always send a new package first before applying our refund and return policy.

Import duties:

In some cases, customs may check your parcel upon delivery. Unfortunately, we have no control over the changes in legislation that will apply from 1 July 2021. In certain situations, customs may levy a small amount of import duties. However, we would like to assure you that these fees do not apply in 99% of cases. Contact us if there are any customs fees.